Service plans that support you throughout your 3D printing journey
At 3DPrinternational, We know when you're looking for MakerBot we know you’re not just buying a 3D printer, you’re investing in a new tool or a teaching opportunity. With MakerCare for Method Extended Service Plans, you can de-risk your experience and maximize your investment with white-glove support from MakerBot's team of 3D printing experts.
Only available in the US, Canada, and EU member states as of January 1, 2021
MAKERCARE EXTENDED WARRANTY FOR METHOD SERIES
WHY CHOOSE MAKERCARE PLATINUM?
- BUILD SPEED
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3 YEARS OF COVERAGE SUPPORT THE WAY YOU WANT IT
MakerCare extends the basic one-year warranty for the duration of your plan (2 years or 3 years total). That means you get more coverage over the course of your printer’s lifespan. Because it’s always nice to know someone has got your back.
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EXPEDITED REPLACEMENT OF DEFECTIVE PARTS
Replacement parts exclude consumables.For the duration of your plan, we will replace defective parts, including due to accidental damage and normal wear and tear, and ship them via overnight at the earliest availability** -
HOT SWAP
Our Hot Swap service ensures that you will experience minimal downtime if you ever run into issues. If MakerBot Support determines your MakerBot 3D Printer needs to be replaced, we will ship a replacement even before you ship back your defective unit. Whereas many companies outsource support, our agents are rigorously trained and based in our Brooklyn headquarters so that you can get friendly, expert advice with ease. -
HOMEGROWN EXPERTISE
Get MakerBot’s fastest, most comprehensive level of support for 3 full years from the registration of your MakerBot 3D Printer.You can reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
DIRECT ACCESS TO MAKERBOT SUPPORT ENGINEERS
Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare For Method you get direct access to makerbot's team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small.
Get in touch with makerbot via Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.
* MakerBot Support business hours are Mon–Fri: 9am-6pm ET
** Expedited shipping means that a part is shipped to a customer via overnight shipping at the earliest availability (usually within one business day), so customers can expect to receive their parts within 2 days.
MAKERCARE FOR METHOD SERIES
| Support Level |
MakerCare 2-year Extended Service Plan |
MakerCare 3-year Extended Service Plan |
|---|---|---|
| Direct access to MakerBot Support Engineers | ✔ | ✔ |
| Extended Warranty to Match Your Makercare Plan | ✔ | ✔ |
| Hot swap | ✔ |
* Only available in the U.S. and Canada